Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within 96 hours. Thank you for allowing us to be of service to you. To update your question from our support site, click on the following link or paste it into your Web browser. https://iomega-eu-en.custhelp.com/cgi-bin/iomega_eu_en.cfg/php/enduser/acct_login.php?p_userid=xxx&p_next_page=myq_upd.php&p_iid=7097953&p_created=1276091066 Subject --------------------------------------------------------------- RMA Discussion Thread --------------------------------------------------------------- Response (Vaidas) - 09/06/2010 05.30 PM Dear Marc Doigny, Thank you for contacting Iomega Technical Support. Please note that your incident number is 100609-002597 . Sorry to hear about this, but unfortunately by removing drive from enclosure you have voided warranty for your drive and we can not provide support anymore for this drive. If you have any further queries please do not hesitate to contact us by replying to this e-mail. Kind Regards, Vaidas Iomega Technical Support. Customer (Marc Doigny) - 09/06/2010 05.12 PM The disk was removed from the enclosure to perform a SMART test. The drive is in "pre-fail" status. Some parameters are too low, but there are no remapped sectors yet. The drive is always detected and data can be read from the drive, but sometimes there is a clicking noise and the host computer freezes. The smart report from Smartmontools is enclosed. Response (Vaidas) - 09/06/2010 04.55 PM Dear Marc Doigny, Thank you for contacting Iomega Technical Support. Please note that your incident number is 100609-002597 . S.M.A.R.T. is not supported on all disks Iomega is using for their production. Can you move data to and from drive without any errors? Is it detected always on PC? Do you hear any abnormal sounds coming from device? If you have any further queries please do not hesitate to contact us by replying to this e-mail. Kind Regards, Vaidas Iomega Technical Support. Customer (Marc Doigny) - 09/06/2010 03.44 PM Can i get a rma for a defective hard disk (smart failing). Address Verfaillie Bauwens Kortijksestraat 356 8020 Waardamme Belgium Auto-Response - 09/06/2010 03.44 PM Dear Marc Doigny, This message is to confirm that we have received your request on 09/06/2010 03.44 PM and are working on it now. Your Reference ID is 100609-002597 and you will need to quote this number in any further correspondence regarding this incident with Iomega customer support. You should receive a response by email from our support department within 24 business hours for NAS and REV and 48 business hours for any other product. Thank you again for using Iomega's Online Support! Sincerely, The Iomega Support Team https://iomega-eu-en.custhelp.com/ ------------------------------ View our online privacy policy at http://www.iomega.com/privacy.html ------------------------------ Question Reference No100609-002597 --------------------------------------------------------------- Product Level 1: Hard Drives Product Level 2: Desktop USB Category Level 1: Windows XP Date Created: 09/06/2010 03.44 PM Last Updated: 09/06/2010 05.30 PM Status: Response Provided Serial Number: 97AW503156 License Code: [---001:002861:07485---]